Our Commitment to Your Adventure

At SnowPeak Gear, we understand that your outdoor equipment needs to perform when it matters most. Just as we stand beside you on every adventure, we stand behind our premium gear with shipping and return policies designed for reliability and your complete satisfaction.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Full tracking included
  • Insurance: Included for all shipments

Free Shipping

  • Available for: Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Basic tracking included

Shipping Regions: We ship worldwide, excluding some remote areas and certain Asian regions. Please contact us if you’re unsure about delivery to your location.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

Our Return Promise

If any SnowPeak Gear product fails to deliver the reliability and quality we promise, you have 15 days from the delivery date to initiate a return or exchange.

Return & Exchange Process

1Initiate Your Request

Contact our customer service team within 15 days of receiving your order at [email protected]. Use the template below to ensure we have all necessary information.

2Receive Authorization

We’ll provide you with a Return Authorization Number and detailed instructions for shipping your items back to us.

3Package Your Items

Include the original packaging, tags, and all accessories. For hygiene reasons, certain items have special requirements (see below).

4Ship to Our Facility

Send your package to our returns center at:

SnowPeak Gear Returns
3715 Eagle Drive
Plymouth, US 48170

5Receive Your Refund or Exchange

Once we receive and inspect your items, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear SnowPeak Gear Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and SKU(s)] Reason for Return: [Please specify – Size issue, defective item, wrong product, etc.]

Preferred Resolution:
â–¡ Refund to original payment method
â–¡ Exchange for [Product Name and Size] â–¡ Store credit

Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Refund Processing

  • Processing Time: 3-5 business days after we receive your items
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Baselayers (worn next to skin)
  • Gloves (personal hygiene considerations)

These items may only be returned if in original, unopened packaging with tags attached, or if manufacturing defects are present.

Exchange Policy

We’re happy to exchange items for different sizes or colors, subject to availability. If the item you want is out of stock, we’ll issue a refund or provide store credit.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]
Address: SnowPeak Gear, 3715 Eagle Drive, Plymouth, US 48170
Response Time: We typically respond within 24 hours during business days.

At SnowPeak Gear, we believe your outdoor gear should be as reliable as the adventures you pursue. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction with every purchase.