Privacy Policy

At SnowPeak Gear, we understand that our customers are adventurous spirits who demand reliability and security in every aspect of their outdoor experience—including how we handle your personal information. Just as our premium winter gear protects you from the elements, our privacy practices protect your digital footprint with the same level of care and expertise.

1. Information We Collect

To provide you with the best possible outdoor gear shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through PCI-DSS compliant systems), PayPal account information
• Order History: Products purchased, sizes, preferences, and purchase dates
• Account Information: Username, password (encrypted), and profile preferences

Technical Information

• Device Data: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, products viewed, referral sources
• Location Data: General geographic location for currency and shipping calculations

2. How We Use Your Information

Your information helps us deliver the premium experience you expect from SnowPeak Gear:

• Order Processing: Fulfill your purchases and deliver your outdoor gear worldwide
• Customer Service: Provide 24/7 support and address any issues promptly
• Personalization: Recommend relevant products like baselayers, boots, and down jackets based on your preferences
• Security: Protect against fraud and unauthorized transactions
• Improvements: Enhance our website, product offerings, and customer experience
• Communication: Send order confirmations, shipping updates, and (with consent) marketing communications

3. Data Sharing and Disclosure

We treat your data with the same protection we build into our winter gear—only sharing when necessary:

• Service Providers: Trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website analytics
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or business transfers
• International Transfers: As we serve customers globally (excluding some remote areas in Asia), data may be transferred internationally with appropriate safeguards

4. Data Storage and Security

Just as our down jackets provide reliable insulation against harsh conditions, we implement robust security measures:

• Encryption: End-to-end encryption for all transactions and sensitive data
• PCI-DSS Compliance: Industry-leading security standards for payment processing
• Secure Storage: Data stored on protected servers with limited access
• Data Retention: We retain personal information only as long as necessary for business purposes or legal requirements
• Regular Audits: Continuous security monitoring and regular vulnerability assessments

5. Your Rights and Choices

You have control over your personal information, including:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data where permissible
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant ads for outdoor gear and accessories

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect website functionality.

7. International Data Transfers

As a global retailer serving customers worldwide (excluding some remote areas in Asia), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place and comply with applicable data protection laws.

8. Children’s Privacy

SnowPeak Gear does not knowingly collect personal information from children under 16. Our products and services are directed to outdoor enthusiasts and adventurers who are at least 16 years old.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Us

Just as our gear equips you for mountain peaks and winter trails, our privacy practices equip you with confidence and control over your personal information. Adventure with assurance—SnowPeak Gear has you covered.