At SnowPeak Gear, we stand behind our premium outdoor equipment just as we stand beside you on every adventure. If your gear doesn’t meet our high standards or your expectations, we’ll make it right.
Our Return & Exchange Promise
We understand that outdoor gear needs to perform when it matters most. If any product fails to deliver the reliability and quality we promise, you have 15 days from the delivery date to initiate a return or exchange.
Return & Exchange Process
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
We’ll provide you with a Return Authorization Number and detailed instructions for shipping your items back to us.
Include the original packaging, tags, and all accessories. For hygiene reasons, certain items have special requirements (see below).
Send your package to our returns center at:
SnowPeak Gear Returns
3715 Eagle Drive
Plymouth, US 48170
Once we receive and inspect your items, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Use this template when contacting us about a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear SnowPeak Gear Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and SKU(s)]
Reason for Return: [Please specify – Size issue, defective item, wrong product, etc.]
Preferred Resolution:
â–¡ Refund to original payment method
â–¡ Exchange for [Product Name and Size]
â–¡ Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Refund Processing
Once we receive your return:
- Processing Time: 3-5 business days after we receive your items
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Baselayers (worn next to skin)
- Gloves (personal hygiene considerations)
These items may only be returned if in original, unopened packaging with tags attached, or if manufacturing defects are present.
Exchange Policy
We’re happy to exchange items for different sizes or colors, subject to availability. If the item you want is out of stock, we’ll issue a refund or provide store credit.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: SnowPeak Gear, 3715 Eagle Drive, Plymouth, US 48170
Response Time: We typically respond within 24 hours during business days.
At SnowPeak Gear, we believe your outdoor gear should be as reliable as the adventures you pursue. Our returns policy reflects our commitment to quality and your complete satisfaction with every purchase.